Every unbilled line item is money you earned and never collected.
Billing leakage is the silent killer of MSP profitability. You add a new user to M365, spin up an Azure resource, deploy a security agent — and somewhere between the vendor portal and your PSA, the billing update gets missed. Multiply that across 50 clients and 12 months, and you're looking at tens of thousands of dollars in unbilled revenue.
I automate the entire billing pipeline — from vendor data to PSA agreement to invoice — so every line item gets captured, reconciled, and billed without anyone touching a spreadsheet.
The math
How much is billing leakage costing you?
A conservative example — an MSP with 50 clients averaging $2,000/month in recurring revenue:
50 clients at $2K/mo average
$5,000/month unbilled
At just 5% leakage rate
At 8-15% (common range)
Most MSPs recover the cost of a billing automation engagement within the first billing cycle. This isn't an expense — it's revenue recovery.
What I automate
Every billing source, automated.
Microsoft 365 & Azure
Per-user license count sync, Azure consumption billing with margin automation, CSP/NCE reconciliation, and agreement addition automation.
Distributor Integration
Pax8, Ingram Micro, TD SYNNEX, AppDirect — automated billing feeds from distributor data directly into your PSA agreements.
Security Tool Billing
SentinelOne, Huntress, Acronis, Proofpoint — per-agent count automation, bundled stack billing, and deployment gap reporting.
Custom Vendor Billing
Custom billing connectors for vendors without APIs — CSV parsing, portal extraction, and automated PSA mapping.
Time & Expense Billing
Work role/type rate configuration, after-hours automation, time entry validation, and invoice batch scheduling.
Revenue Reconciliation
Multi-distributor consolidation, margin tracking, cost-of-goods reconciliation, and billing accuracy audits.
Real results
Carrier billing reconciliation results
A mid-market MSP was spending a full day each month reconciling carrier bills manually. After automating the process:
| Metric | Before | After | Impact |
|---|---|---|---|
| Monthly carrier reconciliation | ~8 hours | ~30 minutes | 94% reduction |
| AR follow-up prep | ~4 hours/week | ~30 min/week | 88% reduction |
| Days-to-payment | Baseline | ~12 days faster | Significant |
| Duplicate invoice rate | 3-5% | <0.1% | 98% reduction |
“The finance team went from dreading month-end to barely noticing it.”
Finance Lead, Mid-Market MSP
Find out what you're not billing
I'll audit your current billing setup and show you exactly where the leakage is — with dollar amounts attached.